This is more of a public service announcement than it is a blog post, but it is something that I feel must be shared.
I want everyone as you read this to keep this in mind-
WE ARE ALL HUMAN
I feel that this is forgotten at times in our day to day struggles. We all have similar routines; wake, pee, shower, work/family obligations, etc.. There are times we have bad days, even terrible days and there are times when we take that out on others, myself included.
We need to stop. We need to recognize that nothing can change what’s already happened, only what will happen next.
Those who know me, know I have been in either retail or customer service my adult life. I have had to swallow bullshit from entitled, loudmouthed customers who, even though they were wrong, were pacified by either myself or the next up the chain of command.
As we head into the next six weeks of retail hell I want you to remember that:
*the HUMANS fixing your latte at the mall so you can shop on thanksgiving by your choice, were mandated to give up their thanksgiving or lose their job.
*When you toss a shirt down after looking at three of the same, they have to come back and fold it for the 59th time.
*When you’re yelling at that 16yr old that the doorbuster (that clearly says “while supplies last”)is sold out, remember that they have absolutely NOTHING to do with how many were ordered.
*Don’t demand to see a manger if the $5.00 box of truffles are sold out – you’re too late – move on. You are not owed a substitution.
*THANK them for giving up their holiday for YOU
*Be UNDERSTANDING if things sell out, its not all about THINGS
*Be mindful that the mandatory shift length on Black Friday Weekend is 10hrs with 1-30 minute break. (In PA anyway)
*Stand up for them if you see other customers bullying them.
*If they accept tips, for gods sake tip them!! (10hrsx$7.25=$72.50 less taxes)
Would you want customers talking to your kids, family or friends in demanding and hostile tones? Then don’t do it to someone else’s kids, family or friends.
“DO UNTO OTHERS AS YOU WANT OTHERS TO DO TO YOUR FRIENDS & FAMILY IN RETAIL”